
Existing Business
Utilizing the Ohio Award for Excellence Starter Guide, which is based on the Malcolm Baldrige National Quality Award program, a universally recognized excellence system for measuring progress and growth, clients are assessed in seven areas.
- Leadership
- Strategic Planning
- Customer and Market Focus
- Information and Analysis
- Human Resource Focus
- Process Management
- Organizational Results
Each area is determined to need improvement, be adequate or excellent and strategies for improvement are discussed.